{"id":1544,"date":"2026-05-03T11:49:53","date_gmt":"2026-05-03T15:49:53","guid":{"rendered":"https:\/\/mattspatates.com\/?p=1544"},"modified":"2026-05-03T11:49:56","modified_gmt":"2026-05-03T15:49:56","slug":"quest-ce-qui-ne-marche-pas-avec-les-commandes-par-telephone-whats-wrong-with-telephone-orders","status":"publish","type":"post","link":"https:\/\/mattspatates.com\/fr\/quest-ce-qui-ne-marche-pas-avec-les-commandes-par-telephone-whats-wrong-with-telephone-orders\/","title":{"rendered":"Qu\u2019est-ce qui ne marche pas avec les commandes par t\u00e9l\u00e9phone? \/ What\u2019s wrong with telephone orders?"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>English version follows French.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les commandes par t\u00e9l\u00e9phone, \u00e7a a toujours \u00e9t\u00e9 populaire chez nous \u2014 surtout parce qu\u2019il n\u2019y avait pas vraiment d\u2019autres options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mais chez Matt\u2019s Patates, aujourd\u2019hui\u2026<strong> il y en a une meilleure<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quand nos deux caisses sont occup\u00e9es avec des clients au comptoir, c\u2019est difficile pour l\u2019\u00e9quipe de r\u00e9pondre au t\u00e9l\u00e9phone en m\u00eame temps. On n\u2019aime pas manquer vos appels, mais dans les p\u00e9riodes achaland\u00e9es, on ne peut pas \u00eatre partout \u00e0 la fois.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Autre point important : m\u00eame si vous appelez pour commander, rendu sur place\u2026 <strong>vous devez quand m\u00eame faire la file pour payer<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pendant ce temps-l\u00e0, votre commande est peut-\u00eatre d\u00e9j\u00e0 pr\u00eate, en train d\u2019attendre sous la lampe chauffante depuis un bon bout. R\u00e9sultat : votre repas est moins frais que pr\u00e9vu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans bien des cas, vous auriez \u00e9t\u00e9 mieux de venir directement, commander au comptoir et recevoir votre repas chaud en quelques minutes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong>La solution : la commande en ligne<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avec la commande en ligne, vous pouvez :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Voir le menu complet<\/li>\n\n\n\n<li class=\"\">Personnaliser votre commande \u00e0 votre go\u00fbt<\/li>\n\n\n\n<li class=\"\">\u00c9viter les erreurs<\/li>\n\n\n\n<li class=\"\">Choisir votre heure de ramassage<\/li>\n\n\n\n<li class=\"\">Payer \u00e0 l\u2019avance<\/li>\n\n\n\n<li class=\"\">Passer devant la file \u00e0 votre arriv\u00e9e<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vous \u00eates en ville et vous passez vers 18h45? Commandez \u00e0 15h, <strong>choisissez votre heure de pickup<\/strong>, et on pr\u00e9pare votre commande juste avant votre arriv\u00e9e pour qu\u2019elle soit <strong>chaude et fra\u00eeche<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quand vous arrivez :<br>\ud83d\udc49 Pas besoin de faire la file<br>\ud83d\udc49 Pas besoin de commander<br>\ud83d\udc49 Pas besoin de payer<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9sentez-vous directement \u00e0 la porte de ramassage sur le c\u00f4t\u00e9 (porte jaune \u00e0 gauche du casse-cro\u00fbte), donnez votre nom et mentionnez que c\u2019est une commande en ligne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rapide. Frais. D\u00e9j\u00e0 pay\u00e9. Z\u00e9ro attente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong>Commandez ici :<\/strong><br><a href=\"https:\/\/www.clover.com\/online-ordering\/mattspatates\">https:\/\/www.clover.com\/online-ordering\/mattspatates<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous venez de <strong>vous sauver 20 minutes dans votre journ\u00e9e<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Plus la saison avance, plus <strong>la commande en ligne va \u00eatre LA fa\u00e7on la plus rapide d\u2019avoir votre bouffe<\/strong> chez Matt\u2019s Patates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Qu\u2019est-ce que vous attendez pour essayer \u00e7a?<\/strong><\/p>\n\n\n\n<hr class=\"is-style-wide wp-block-separator has-text-color has-ast-global-color-1-color has-alpha-channel-opacity has-ast-global-color-1-background-color has-background\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Telephone orders have always been common in our area \u2014 mostly because there weren\u2019t better options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Matt\u2019s Patates, <strong>now there is<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When both registers are busy serving customers at the counter, it becomes difficult for our team to answer the phone at the same time. We don\u2019t like missing your calls, but during busy periods, there\u2019s only so much we can do.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another issue: even if you call ahead, <strong>you still have to wait in line to pay when you arrive<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Meanwhile, your food may already be ready \u2014 sitting under the heat lamp for 20 minutes or more. In many cases, you would have been better off coming in, ordering in person, and receiving your meal fresh within minutes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong>The solution: online ordering<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With online ordering, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">See the full menu<\/li>\n\n\n\n<li class=\"\">Customize your order exactly how you like it<\/li>\n\n\n\n<li class=\"\">Avoid mistakes<\/li>\n\n\n\n<li class=\"\">Choose your pickup time<\/li>\n\n\n\n<li class=\"\">Pay in advance<\/li>\n\n\n\n<li class=\"\">Skip the line when you arrive<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Driving by at 6:45 PM? Place your order at 3:00 PM, <strong>select your pickup time<\/strong>, and we\u2019ll prepare it just before you arrive so it\u2019s <strong>hot and fresh<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you arrive:<br>\ud83d\udc49 No waiting in line<br>\ud83d\udc49 No ordering<br>\ud83d\udc49 No paying<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Just go to the side pickup door (yellow door on the left side of the casse-cro\u00fbte), give your name, and let us know it\u2019s an online order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fast. Fresh. Pre-paid. No waiting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong>Order here:<\/strong><br><a href=\"https:\/\/www.clover.com\/online-ordering\/mattspatates\">https:\/\/www.clover.com\/online-ordering\/mattspatates<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You just bought yourself <strong>20 minutes back in your day<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the season gets busier, <strong>online ordering will be the fastest way to get your food<\/strong> at Matt\u2019s Patates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why haven\u2019t you tried it yet?<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>English version follows French. Les commandes par t\u00e9l\u00e9phone, \u00e7a a toujours \u00e9t\u00e9 populaire chez nous \u2014 surtout parce qu\u2019il n\u2019y avait pas vraiment d\u2019autres options. Mais chez Matt\u2019s Patates, aujourd\u2019hui\u2026 il y en a une meilleure. Quand nos deux caisses sont occup\u00e9es avec des clients au comptoir, c\u2019est difficile pour l\u2019\u00e9quipe de r\u00e9pondre au t\u00e9l\u00e9phone en m\u00eame temps. On n\u2019aime pas manquer vos appels, mais dans les p\u00e9riodes achaland\u00e9es, on ne peut pas \u00eatre partout \u00e0 la fois. Autre point important : m\u00eame si vous appelez pour commander, rendu sur place\u2026 vous devez quand m\u00eame faire la file pour payer. Pendant ce temps-l\u00e0, votre commande est peut-\u00eatre d\u00e9j\u00e0 pr\u00eate, en train d\u2019attendre sous la lampe chauffante depuis un bon bout. R\u00e9sultat : votre repas est moins frais que pr\u00e9vu. Dans bien des cas, vous auriez \u00e9t\u00e9 mieux de venir directement, commander au comptoir et recevoir votre repas chaud en quelques minutes. \ud83d\udc49 La solution : la commande en ligne Avec la commande en ligne, vous pouvez : Vous \u00eates en ville et vous passez vers 18h45? Commandez \u00e0 15h, choisissez votre heure de pickup, et on pr\u00e9pare votre commande juste avant votre arriv\u00e9e pour qu\u2019elle soit chaude et fra\u00eeche. Quand vous arrivez :\ud83d\udc49 Pas besoin de faire la file\ud83d\udc49 Pas besoin de commander\ud83d\udc49 Pas besoin de payer Pr\u00e9sentez-vous directement \u00e0 la porte de ramassage sur le c\u00f4t\u00e9 (porte jaune \u00e0 gauche du casse-cro\u00fbte), donnez votre nom et mentionnez que c\u2019est une commande en ligne. Rapide. Frais. D\u00e9j\u00e0 pay\u00e9. Z\u00e9ro attente. \ud83d\udc49 Commandez ici :https:\/\/www.clover.com\/online-ordering\/mattspatates Vous venez de vous sauver 20 minutes dans votre journ\u00e9e. Plus la saison avance, plus la commande en ligne va \u00eatre LA fa\u00e7on la plus rapide d\u2019avoir votre bouffe chez Matt\u2019s Patates. Qu\u2019est-ce que vous attendez pour essayer \u00e7a? Telephone orders have always been common in our area \u2014 mostly because there weren\u2019t better options. At Matt\u2019s Patates, now there is. When both registers are busy serving customers at the counter, it becomes difficult for our team to answer the phone at the same time. We don\u2019t like missing your calls, but during busy periods, there\u2019s only so much we can do. Another issue: even if you call ahead, you still have to wait in line to pay when you arrive. Meanwhile, your food may already be ready \u2014 sitting under the heat lamp for 20 minutes or more. In many cases, you would have been better off coming in, ordering in person, and receiving your meal fresh within minutes. \ud83d\udc49 The solution: online ordering With online ordering, you can: Driving by at 6:45 PM? Place your order at 3:00 PM, select your pickup time, and we\u2019ll prepare it just before you arrive so it\u2019s hot and fresh. When you arrive:\ud83d\udc49 No waiting in line\ud83d\udc49 No ordering\ud83d\udc49 No paying Just go to the side pickup door (yellow door on the left side of the casse-cro\u00fbte), give your name, and let us know it\u2019s an online order. Fast. Fresh. Pre-paid. No waiting. \ud83d\udc49 Order here:https:\/\/www.clover.com\/online-ordering\/mattspatates You just bought yourself 20 minutes back in your day. As the season gets busier, online ordering will be the fastest way to get your food at Matt\u2019s Patates. Why haven\u2019t you tried it yet?<\/p>","protected":false},"author":1,"featured_media":1545,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-1544","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/mattspatates.com\/wp-content\/uploads\/2026\/05\/Online-Ordering-Banner.png?fit=1942%2C809&ssl=1","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"rttpg_featured_image_url":{"full":["https:\/\/i0.wp.com\/mattspatates.com\/wp-content\/uploads\/2026\/05\/Online-Ordering-Banner.png?fit=1942%2C809&ssl=1",1942,809,false],"landscape":["https:\/\/mattspatates.com\/wp-content\/uploads\/2026\/05\/Online-Ordering-Banner.png",1942,809,false],"portraits":["https:\/\/mattspatates.com\/wp-content\/uploads\/2026\/05\/Online-Ordering-Banner.png",1942,809,false],"thumbnail":["https:\/\/i0.wp.com\/mattspatates.com\/wp-content\/uploads\/2026\/05\/Online-Ordering-Banner.png?resize=150%2C150&ssl=1",150,150,true],"medium":["https:\/\/i0.wp.com\/mattspatates.com\/wp-content\/uploads\/2026\/05\/Online-Ordering-Banner.png?fit=300%2C125&ssl=1",300,125,true],"large":["https:\/\/i0.wp.com\/mattspatates.com\/wp-content\/uploads\/2026\/05\/Online-Ordering-Banner.png?fit=1024%2C427&ssl=1",1024,427,true],"1536x1536":["https:\/\/i0.wp.com\/mattspatates.com\/wp-content\/uploads\/2026\/05\/Online-Ordering-Banner.png?fit=1536%2C640&ssl=1",1536,640,true],"2048x2048":["https:\/\/i0.wp.com\/mattspatates.com\/wp-content\/uploads\/2026\/05\/Online-Ordering-Banner.png?fit=1942%2C809&ssl=1",1942,809,true],"trp-custom-language-flag":["https:\/\/i0.wp.com\/mattspatates.com\/wp-content\/uploads\/2026\/05\/Online-Ordering-Banner.png?fit=18%2C7&ssl=1",18,7,true]},"rttpg_author":{"display_name":"Colin","author_link":"https:\/\/mattspatates.com\/fr\/author\/colin\/"},"rttpg_comment":2,"rttpg_category":"<a href=\"https:\/\/mattspatates.com\/fr\/category\/uncategorized\/\" rel=\"category tag\">Uncategorized<\/a>","rttpg_excerpt":"English version follows French. Les commandes par t\u00e9l\u00e9phone, \u00e7a a toujours \u00e9t\u00e9 populaire chez nous \u2014 surtout parce qu\u2019il n\u2019y avait pas vraiment d\u2019autres options. Mais chez Matt\u2019s Patates, aujourd\u2019hui\u2026 il y en a une meilleure. Quand nos deux caisses sont occup\u00e9es avec des clients au comptoir, c\u2019est difficile pour l\u2019\u00e9quipe de r\u00e9pondre au t\u00e9l\u00e9phone&hellip;","_links":{"self":[{"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/posts\/1544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/comments?post=1544"}],"version-history":[{"count":1,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/posts\/1544\/revisions"}],"predecessor-version":[{"id":1546,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/posts\/1544\/revisions\/1546"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/media\/1545"}],"wp:attachment":[{"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/media?parent=1544"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/categories?post=1544"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/tags?post=1544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}