English follows French.<\/p>\n\n\n\n
\u00c0 nos pr\u00e9cieux clients de Matt\u2019s Patates,<\/strong><\/p>\n\n\n\n Nous tenons \u00e0 pr\u00e9senter nos plus sinc\u00e8res excuses \u00e0 tous ceux qui ont \u00e9t\u00e9 touch\u00e9s par les erreurs de commande survenues hier apr\u00e8s-midi. En raison d\u2019un probl\u00e8me technique avec notre nouveau syst\u00e8me de point de vente, certaines commandes ont \u00e9t\u00e9 remises aux mauvais clients lorsque deux caisses diff\u00e9rentes ont g\u00e9n\u00e9r\u00e9 le m\u00eame num\u00e9ro de commande \u2014 sans que l\u2019identifiant unique soit clairement mentionn\u00e9 lors de l\u2019appel.<\/p>\n\n\n\n Par exemple, les deux caisses ont imprim\u00e9 une commande \u00ab 45 \u00bb (une comme M45 et l\u2019autre comme E45), mais seulement \u00ab 45 \u00bb a \u00e9t\u00e9 appel\u00e9. Cela a caus\u00e9 de la confusion, et certaines personnes ont re\u00e7u la mauvaise commande. On comprend tr\u00e8s bien que ce soit frustrant, et on est vraiment d\u00e9sol\u00e9s pour cet inconv\u00e9nient.<\/p>\n\n\n\n Comme nouvelle entreprise, on apprend encore tous les jours \u2014 et cette situation a \u00e9t\u00e9 une le\u00e7on importante. Le probl\u00e8me est maintenant r\u00e9gl\u00e9. D\u00e9sormais, chaque caisse aura sa propre s\u00e9rie de num\u00e9ros : les commandes de la Caisse 1 commenceront par 101, et celles de la Caisse 2 par 201. Il n\u2019y aura donc plus jamais de doublons.<\/p>\n\n\n\n On sait \u00e0 quel point la rapidit\u00e9 et la pr\u00e9cision sont importantes pour votre exp\u00e9rience chez Matt\u2019s Patates, et hier, on n\u2019a pas \u00e9t\u00e9 \u00e0 la hauteur. On s\u2019engage \u00e0 faire mieux. Si votre visite a \u00e9t\u00e9 affect\u00e9e, on esp\u00e8re sinc\u00e8rement que vous nous donnerez une autre chance de bien vous servir \u2014 comme on le souhaite vraiment : avec soin, rapidit\u00e9, et de la bonne bouffe.<\/p>\n\n\n\n Merci de votre compr\u00e9hension et de votre soutien. Cordialement, To Our Valued Matt\u2019s Patates Customers,<\/strong><\/p>\n\n\n\n We want to extend our sincere apologies to anyone affected by the order mix-ups that occurred yesterday afternoon. Due to a technical issue in our new point-of-sale system, some customers received incorrect orders when two separate cash registers generated the same order numbers\u2014without the unique identifiers being clearly called out when orders were ready.<\/p>\n\n\n\n For example, both registers printed orders labeled \u201c45\u201d (one as M45 and the other as E45), but only \u201c45\u201d was announced, leading to confusion and unintentional mix-ups. We recognize how frustrating this must have been and truly regret the inconvenience it caused.<\/p>\n\n\n\n As a new establishment, we’re learning and growing every day\u2014and this was a hard but important lesson. We\u2019ve now resolved the issue by changing the way our systems number orders. Going forward, each register will have a unique range: orders from Cash 1 will begin with 101, and those from Cash 2 will begin with 201, ensuring no duplicates or confusion.<\/p>\n\n\n\n We know how important accuracy and speed are to your experience at Matt\u2019s Patates, and yesterday we fell short. We\u2019re committed to doing better. If your visit was impacted, we genuinely hope you\u2019ll give us another opportunity to serve you the way we intended\u2014with care, speed, and great food.<\/p>\n\n\n\n Thank you for your understanding and continued support. Warm regards, English follows French. \u00c0 nos pr\u00e9cieux clients de Matt\u2019s Patates, Nous tenons \u00e0 pr\u00e9senter nos plus sinc\u00e8res excuses \u00e0 tous ceux qui ont \u00e9t\u00e9 touch\u00e9s par les erreurs de commande survenues hier apr\u00e8s-midi. En raison d\u2019un probl\u00e8me technique avec notre nouveau syst\u00e8me de point de vente, certaines commandes ont \u00e9t\u00e9 remises aux mauvais clients lorsque deux caisses diff\u00e9rentes ont g\u00e9n\u00e9r\u00e9 le m\u00eame num\u00e9ro de commande \u2014 sans que l\u2019identifiant unique soit clairement mentionn\u00e9 lors de l\u2019appel. Par exemple, les deux caisses ont imprim\u00e9 une commande \u00ab 45 \u00bb (une comme M45 et l\u2019autre comme E45), mais seulement \u00ab 45 \u00bb a \u00e9t\u00e9 appel\u00e9. Cela a caus\u00e9 de la confusion, et certaines personnes ont re\u00e7u la mauvaise commande. On comprend tr\u00e8s bien que ce soit frustrant, et on est vraiment d\u00e9sol\u00e9s pour cet inconv\u00e9nient. Comme nouvelle entreprise, on apprend encore tous les jours \u2014 et cette situation a \u00e9t\u00e9 une le\u00e7on importante. Le probl\u00e8me est maintenant r\u00e9gl\u00e9. D\u00e9sormais, chaque caisse aura sa propre s\u00e9rie de num\u00e9ros : les commandes de la Caisse 1 commenceront par 101, et celles de la Caisse 2 par 201. Il n\u2019y aura donc plus jamais de doublons. On sait \u00e0 quel point la rapidit\u00e9 et la pr\u00e9cision sont importantes pour votre exp\u00e9rience chez Matt\u2019s Patates, et hier, on n\u2019a pas \u00e9t\u00e9 \u00e0 la hauteur. On s\u2019engage \u00e0 faire mieux. Si votre visite a \u00e9t\u00e9 affect\u00e9e, on esp\u00e8re sinc\u00e8rement que vous nous donnerez une autre chance de bien vous servir \u2014 comme on le souhaite vraiment : avec soin, rapidit\u00e9, et de la bonne bouffe. Merci de votre compr\u00e9hension et de votre soutien.Venez pour la poutine, restez pour le vibe. Cordialement,L\u2019\u00e9quipe de Matt\u2019s Patates To Our Valued Matt\u2019s Patates Customers, We want to extend our sincere apologies to anyone affected by the order mix-ups that occurred yesterday afternoon. Due to a technical issue in our new point-of-sale system, some customers received incorrect orders when two separate cash registers generated the same order numbers\u2014without the unique identifiers being clearly called out when orders were ready. For example, both registers printed orders labeled \u201c45\u201d (one as M45 and the other as E45), but only \u201c45\u201d was announced, leading to confusion and unintentional mix-ups. We recognize how frustrating this must have been and truly regret the inconvenience it caused. As a new establishment, we’re learning and growing every day\u2014and this was a hard but important lesson. We\u2019ve now resolved the issue by changing the way our systems number orders. Going forward, each register will have a unique range: orders from Cash 1 will begin with 101, and those from Cash 2 will begin with 201, ensuring no duplicates or confusion. We know how important accuracy and speed are to your experience at Matt\u2019s Patates, and yesterday we fell short. We\u2019re committed to doing better. If your visit was impacted, we genuinely hope you\u2019ll give us another opportunity to serve you the way we intended\u2014with care, speed, and great food. Thank you for your understanding and continued support.Come for the poutine, stay for the vibes. Warm regards,The Matt\u2019s Patates Team<\/p>","protected":false},"author":1,"featured_media":1235,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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follows French. \u00c0 nos pr\u00e9cieux clients de Matt\u2019s Patates, Nous tenons \u00e0 pr\u00e9senter nos plus sinc\u00e8res excuses \u00e0 tous ceux qui ont \u00e9t\u00e9 touch\u00e9s par les erreurs de commande survenues hier apr\u00e8s-midi. En raison d\u2019un probl\u00e8me technique avec notre nouveau syst\u00e8me de point de vente, certaines commandes ont \u00e9t\u00e9 remises aux mauvais clients lorsque…","_links":{"self":[{"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/posts\/1234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/comments?post=1234"}],"version-history":[{"count":1,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/posts\/1234\/revisions"}],"predecessor-version":[{"id":1236,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/posts\/1234\/revisions\/1236"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/media\/1235"}],"wp:attachment":[{"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/media?parent=1234"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/categories?post=1234"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mattspatates.com\/fr\/wp-json\/wp\/v2\/tags?post=1234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Venez pour la poutine, restez pour le vibe.<\/strong><\/p>\n\n\n\n
L\u2019\u00e9quipe de Matt\u2019s Patates<\/strong><\/p>\n\n\n\n
\n\n\n\n
Come for the poutine, stay for the vibes.<\/strong><\/p>\n\n\n\n
The Matt\u2019s Patates Team<\/strong><\/p>","protected":false},"excerpt":{"rendered":"